Consulting, Research & Training
In our increasingly diverse communities, many businesses now recognize the importance of marketing to foreign-born consumers, hiring and retaining a diverse workforce, and serving customers from different cultural and language backgrounds. The goals are easy to state, but strategy development and execution are difficult.

The International Institute’s Business Solutions Center can help you make the best connections to achieve success. Our highly acclaimed staff and consultants offer customized consulting, research and training to meet a whole host of needs.

Fees apply. Click here to inquire today.

Consulting
Need an ethnic focus group of immigrant influentials? How about cultural connection services for foreign-born executives and their families? Is workforce diversity and cultural competency training a challenge? Want to meet key ethnic community influentials? We can help with these or other special needs!

Example of recent consulting project: Organized and conducted ethnic focus groups in conjunction with future mass transit planning.

Research
Where do foreign-born live in our region? What are their interests and attitudes? Can an ethnic focus group help you market your product or service better? It can be a struggle to get results without accurate data and analysis. We can help you gather the right information and interpret it correctly to ensure a maximum return on your investment.

Example of recent research project: Data collection, analysis and briefing for a casino focused on size and location of St. Louis Asian communities.

Training
Cultural Competency Training: We offer customized training in practical skills designed to facilitate workplace or customer service interactions across cultures. Recognize and successfully manage your interactions through differences.

Example of recent training: Six-month series of trainings for a cultural competency train-the-trainer program at a major health care system.

Communication through Interpreters: We can teach you important communication skills and techniques so you can work more successfully through an interpreter. Get the maximum return on your investment.

Typical training modules: Briefing Your Interpreter; How to Speak & Language to Use/Avoid; Reading Body Language (Customer, Interpreter, and Yours)

Contact Information:

Kate Howell
314-773-9090 ext. 189