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Federal Guidelines for Federally Funded Agencies
State Approved Language Services Vendor
Any agency receiving federal funds must adhere to the Title VI of the Civil Rights Act of 1964, which prohibits discrimination on the basis of race, color, or national origin in programs receiving Federal financial assistance.

A recipient of FFA that does not have the ability to communicate with persons of LEP [Limited English Proficiency] deprives such persons of an equal opportunity to participate in and benefit from the services provided by the recipient.

If you are a state agency, division, office, bureau, commission or board, you are probably encountering increased linguistic diversity, especially in certain parts of the state.

Challenges are posed by Limited English Proficient (LEP) individuals who are stopping at offices to access services, but are unable to communicate or understand staff members there. Maybe you are interested in marketing your services to a specific language and/or ethnic group who are in dire need of your services. We can help.

Examples of practices that could lead to a violation finding under Title VI are:

Providing services to LEP (Limited English Proficient) persons that are more limited in scope or that are lower in quality than those provided to other persons
Subjecting LEP persons to unreasonable delays in the delivery of services
Limiting participation in a program or activity on the basis on English proficiency

Providing services to LEP persons that are not as effective as those provided to those who are proficient in English

Requiring LEP persons to provide their own interpreters or pay for the services of interpreters

Here is a list of documents recommended for translation. Remember, translation of materials can also be from a foreign language into English:

Benefits application forms
Interview questionnaires
Manuals
Standards & code regulations
Marketing flyers
Vital Statistics such as birth records, death records in other languages.
Newsletters or digests
Press releases
Tourism guides
Public notices
Signage
Legal document
Corporate Agreements

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