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Volunteer Opportunities

Economic Developement Department Volunteer Needs

Tax-Aide Client Facilitator (CF)

Program & Purpose of Position

Tax-Aide provides free personal income tax assistance and preparation to low- and moderate-income taxpayers, with special attention to those with limited English. The Client Facilitator (CF) works with the Tax Coordinator (TC) and performs receptionist-type duties providing an important first contact for clients and keeping service orderly and efficient.

Responsibilities of Position

In accordance with by the policies and procedures a CF:

  • Welcomes clients and ensures they are helped in an appropriate order and checked off an appointment log or sequenced on the site sign-in sheet to be assisted by a Counselor.
  • Ensures that each client has brought correct forms and documents required to accurately complete their tax return.
  • Assists clients in filling out portions of the Intake Sheet and other required papers.
  • Keeps information (such as waiting time) flowing to clients who are in the waiting area.
  • Ensures appropriate production data is entered
  • Distribution any appropriate literature to clients.
  • Complies with the Confidentiality and Security of Taxpayer data document. This document is included in the Counselor Digest, Technology Management Guide, Policy Manual, and Extranet.

Time, Training, & Travel

The position runs during the standard 1040 processing season from late January through April 15th  every Tuesday and Wednesday of the week. An average of at least one shift each week is required during this period. A typical shift takes five hours.

Training Required

Three hours of training by the LC will be required to become familiar with program policy, administrative matters such as site sign-in sheets, Intake and Quality Review Form, applicable site procedures, and orientation to the program.

Volunteer Policy      

Volunteers will receive equal opportunity and treatment throughout recruitment, appointment, training, and service. There will me no discrimination based on age, disabilities, gender, race, national or ethnic origin, religion, economic status, or sexual orientation.

Education Department Volunteer Needs

All volunteer opportunities in the Ed. Department require a 3 month minimum volunteer commitment (except for Citizenship Mock Interviewers), one or more times per week. Classes run year-round.

For more information about the classes, job descriptions, and time commitments, click here.

Citizenship Literacy Tutor

Teach key information to pass the naturalization interview as modeled by a lead instructor. Available times: Monday-Wednesday, 1-3:30 pm; Monday-Wednesday, 6-8:30 pm; Citizenship TAs needed for Thursday and Friday mornings 9:00am-12:00pm. Limited availability.

Citizenship Mock Interviewers

Simulate the citizenship interview experience through guided questions that cover the English language skills required to successfully pass the naturalization interview. Variety of times throughout the year.

Telephone Conversation Partners

Teach key information to pass the naturalization interview over the phone. (depends on student availability)

Youth Program Volunteer Needs

After School Program Volunteer Tutors
Recruiting ongoing volunteer tutors for the After School Program 
Tutor Role: 
·         Volunteers must commit to 1 – 2 days, Monday – Thursday, 3:45 – 5:30 PM 
·         Volunteers will help students with school assignments and/or other subjects, such as English and Math, via Microsoft Teams and Zoom 
·         Volunteers may lead students in recreational activities 
Volunteer Qualifications: 
·         Age 18+ 
·         Cultural sensitivity and flexibility 
·         Desire to work with high school students 
·         Work well with others and independently 
·         Ability to speak, read, and write English well 
·         Dependability and punctuality 
·         Previous tutoring or teaching experience preferred 
Volunteer Tutor Interest Survey:  
Please contact Katherine Schoeberle at 314-773-9090 ext. 140 or email 
Refugee Youth Mentoring Program
Refugee Youth Mentoring Program 
Recruiting mentors for October - December 2021 youth mentoring session 
Support the successful integration of a refugee youth by helping him/her to meet his/her educational, vocational, and social goals! 
Mentor Role: 
·         Support a young person through an ongoing, one-to-one relationship 
·         Implement guided conversation curriculum via phone or video chat 
·         Build the relationship by participating in organized mentor/mentee events 
·         Help work toward accomplishing goals set by the mentee  
Mentor Qualifications: 
·         Age 19+, preference for 22+ 
·         Cultural sensitivity and flexibility 
·         Desire to work with youth ages 15-24 
·         Work well with others and independently 
·         Ability to speak, read, and write English well 
·         Dependability and punctuality 
·         Available to commit to: 
o    Attend 1-hour mentor training session 
o    Regular one-on-one contact with mentee (in person or via phone/video chat) and 
o    At least one group mentor/mentee virtual event per month organized by the Institute 
·         Clean criminal history, no history of child abuse, and no use of alcohol or controlled substance in an inappropriate manner 
Mentor Application:  
Please contact Katherine Schoeberle at 314-773-9090 ext. 140 or email