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Volunteer Opportunities

Economic Developement Department Volunteer Needs

Tax-Aide Client Facilitator (CF)

Program & Purpose of Position

Tax-Aide provides free personal income tax assistance and preparation to low- and moderate-income taxpayers, with special attention to those with limited English. The Client Facilitator (CF) works with the Tax Coordinator (TC) and performs receptionist-type duties providing an important first contact for clients and keeping service orderly and efficient.

Responsibilities of Position

In accordance with by the policies and procedures a CF:

  • Welcomes clients and ensures they are helped in an appropriate order and checked off an appointment log or sequenced on the site sign-in sheet to be assisted by a Counselor.
  • Ensures that each client has brought correct forms and documents required to accurately complete their tax return.
  • Assists clients in filling out portions of the Intake Sheet and other required papers.
  • Keeps information (such as waiting time) flowing to clients who are in the waiting area.
  • Ensures appropriate production data is entered
  • Distribution any appropriate literature to clients.
  • Complies with the Confidentiality and Security of Taxpayer data document. This document is included in the Counselor Digest, Technology Management Guide, Policy Manual, and Extranet.

Time, Training, & Travel

The position runs during the standard 1040 processing season from late January through April 15th  every Tuesday and Wednesday of the week. An average of at least one shift each week is required during this period. A typical shift takes five hours.

Training Required

Three hours of training by the LC will be required to become familiar with program policy, administrative matters such as site sign-in sheets, Intake and Quality Review Form, applicable site procedures, and orientation to the program.

Volunteer Policy      

Volunteers will receive equal opportunity and treatment throughout recruitment, appointment, training, and service. There will me no discrimination based on age, disabilities, gender, race, national or ethnic origin, religion, economic status, or sexual orientation.

Education Department Volunteer Needs

All volunteer opportunities in the Ed. Department require a 3 month minimum volunteer commitment (except for Citizenship Mock Interviewers), one or more times per week. Classes run year-round.

For more information about the classes, job descriptions, and time commitments, click here.

Citizenship Literacy Tutor

Teach key information to pass the naturalization interview as modeled by a lead instructor. Available times: Monday-Wednesday, 1-3:30 pm; Monday-Wednesday, 6-8:30 pm; Citizenship TAs needed for Thursday and Friday mornings 9:00am-12:00pm. Limited availability.

Citizenship Mock Interviewers

Simulate the citizenship interview experience through guided questions that cover the English language skills required to successfully pass the naturalization interview. Variety of times throughout the year.

Telephone Conversation Partners

Teach key information to pass the naturalization interview over the phone. (depends on student availability)

Youth Program Volunteer Needs

After School Program Volunteer Tutors
Recruiting ongoing volunteer tutors for the After School Program 
Tutor Role: 
·         Volunteers must commit to 1 – 2 days, Monday – Thursday, 3:45 – 5:30 PM 
·         Volunteers will help students with school assignments and/or other subjects, such as English and Math, via Microsoft Teams and Zoom 
·         Volunteers may lead students in recreational activities 
Volunteer Qualifications: 
·         Age 18+ 
·         Cultural sensitivity and flexibility 
·         Desire to work with high school students 
·         Work well with others and independently 
·         Ability to speak, read, and write English well 
·         Dependability and punctuality 
·         Previous tutoring or teaching experience preferred 
Volunteer Tutor Interest Survey: https://forms.office.com/r/MyvistpHs8  
Please contact Katherine Schoeberle at 314-773-9090 ext. 140 or email schoeberlek@iistl.org. 
Refugee Youth Mentoring Program
Refugee Youth Mentoring Program 
Recruiting mentors for October - December 2021 youth mentoring session 
Support the successful integration of a refugee youth by helping him/her to meet his/her educational, vocational, and social goals! 
Mentor Role: 
·         Support a young person through an ongoing, one-to-one relationship 
·         Implement guided conversation curriculum via phone or video chat 
·         Build the relationship by participating in organized mentor/mentee events 
·         Help work toward accomplishing goals set by the mentee  
Mentor Qualifications: 
·         Age 19+, preference for 22+ 
·         Cultural sensitivity and flexibility 
·         Desire to work with youth ages 15-24 
·         Work well with others and independently 
·         Ability to speak, read, and write English well 
·         Dependability and punctuality 
·         Available to commit to: 
o    Attend 1-hour mentor training session 
o    Regular one-on-one contact with mentee (in person or via phone/video chat) and 
o    At least one group mentor/mentee virtual event per month organized by the Institute 
·         Clean criminal history, no history of child abuse, and no use of alcohol or controlled substance in an inappropriate manner 
Mentor Application: https://forms.office.com/r/9dqEBEiLhT  
Please contact Katherine Schoeberle at 314-773-9090 ext. 140 or email schoeberlek@iistl.org.   

Resettlement Volunteer Needs

Apartment Setup & Food Delivery

Assist IISTL staff members in providing refugees with mandated furnishings and food upon arrival.

Time commitment is about three (3) hours per setup, between 9 and 4 pm on weekdays. Needs vary with the refugee arrival schedules; volunteers will be able to sign up each week as they're available in response to a weekly email & episodic sign-up availability. This is an ongoing volunteer opportunity.

Responsibilities Include but not limited to:

  • Purchase food from a provided list at local grocery stores, using gift cards received from IISTL staff
  • Deliver and store food in the home
  • Sweep and wipe counters in kitchen and bath if needed
  • Unpack, assemble, and arrange furniture as needed
  • Unpack, distribute, and store kitchen, bath, and bedroom items
  • Make beds
  • Take photos of setup using institute camera (if requested)

Qualifications:

  • Team player
  • Ability to stand and move about an apartment for an extended period, carry groceries and household items often up stairs (but setup teams created with physical limitations in mind)
  • Willingness to go into possibly unfamiliar, lower-income neighborhoods

Training Requirements: 

  • On the job training by experienced volunteers or staff
Arrival Data Entry

Ensure critical client data is entered into our client tracking system.

Time commitment: Varies but regularly scheduled for 2 hour shifts during daytime hours. This is an ongoing volunteer opportunity.

Responsibilities Include but not limited to:

  • Receive data from resettlement team
  • Enter data into the appropriate field within the client tracking database
  • Report on progress at the end of the shift

Qualifications:

  • Proficiency with Microsoft Office products
  • Must adhere to agency confidentiality policy

Training Requirements: 

  • On the job training regarding use of agency equipment and navigation of client tracking database
Babysitting

Provide care and engagement for children age 0-14 while they wait for services or while their parents attend meetings at the International Institute.

Time commitment: Shifts are typically of 1-4 hours during M-F business hours; regular weekly commitment or as needed and available. This is an ongoing volunteer opportunity.

Responsibilities Include but not limited to:

  • Watch children at IISTL while their parents are on the premises
  • Communicate with children using gestures and very simple language
  • Engage with children at varying developmental stages, levels of English, and acculturation to the US
  • Model American customs, expectations, and use of materials, both for children and implicitly for any parents present
  • Straighten babysitting room at the end of a session
  • Report any totable issues of health, safety, or behavior to IISTL staff member
  • NOT responsible for diaper changing, feeding, or keeping distraught children in the room

Qualifications:

  • Patience
  • A balance of tolerance and individual differences and ability to set and enforce boundaries
  • Kindness towards children
  • Must be 18 or older, or accompanied by a guardian if under 18

Training Requirements: 

  • Short conversation about IISTL babysitting rules and expectations
  • On the job training with an experienced IISTL babysitter
Bus Training

Assist IISTL clients in navigating public transportation in our region.

Time commitment: Shifts are usually scheduled 2 or 3 hour shifts during M-F business hours; regular weekly commitment or as needed. This is an ongoing volunteer opportunity.

Responsibilities Include but not limited to:

  • With over the phone translation assistance, orient newly arrived clients to the Metro Transit system
  • Take clients on the bus, showing them how to plan their trip, identify the bus stop nearest to their home, present their bus pass, identify their stop, and return home
  • Assist clients with identifying the best route from their home to the agency or the best route to work from their home

Qualifications:

  • Familiarity with using Metro Transit services
  • Working cell phone
  • Must adhere to agency confidentiality policy

Training Requirements:

  • On the job training with IISTL staff prior to meeting with clients
Client Services Administrative Support

Assist Client Services staff in managing administrative tasks associated with refugee reception and placement.

Time commitment: Varies, usually 3 daytime hours per week. This is an ongoing volunteer opportunity.

Responsibilities Include but not limited to:

  • Follow process for copying, scanning, uploading, documenting, creating files, or other computer or paperwork tasks related to refugee resettlement

Qualifications:

  • Accurate typing/keyboarding skills
  • Attention to detail
  • Reliable attendance
  • Ability to learn new process/computer applications

Training Requirements: 

  • Will vary by task; volunteers are trained by staff member responsible for the work being done
Cultural Orientation Trainer

Deliver federally mandated Cultural Orientation training to newly arrived clients.

Time commitment: Regularly scheduled in two hour shifts up to three days per week. This is an ongoing volunteer opportunity.

Responsibilities Include but not limited to:

  • Delivery of Cultural Orientation curriculum in person to groups of clients
  • Recording attendance
  • Administering knowledge checks and recording client results

Qualifications:

  • Ability to use printer, scanner, copier
  • Proficiency with Microsoft Office products
  • Teaching experience preferred
  • Must adhere to agency confidentiality policy

Training Requirements: 

  • On the job training regarding use of agency equipment and navigation of client tracking database, revise Cultural Orientation curriculum, and working with interpreters
Donations/Supplies Assistant

Assist IISTL donations manager in sorting, storing, and/or distributing donated goods for refugee clients.

Time commitment: Usually regularly scheduled 2 or 3 hour hour shifts during M-F business hours. This is an ongoing volunteer opportunity. Online sign-up available here: Volunteer for International Institute of St. Louis with VolunteerLocal - simple volunteer registration.

Responsibilities Include but not limited to:

  • Distinguishing between purchased and donated items, and between required household items and other donations
  • Sort, fold, store, and/or distribute in-kind donations received by IISTL to newly arrived refugee families
  • Gather assorted items to be distributed to new refugee families
  • Accept donated items from community members as needed
  • Some lifting/moving required

Qualifications:

  • Strong sense of organization but willingness to accept an imposed system of organizing
  • Tolerance for a constantly shifting environment
  • Ability to lift and carry at least 5 pounds

Training Requirements: 

  • On the job training
Scanning Volunteer

Ensure critical client paperwork is scanned and saved correctly in IISTL's client tracking database.

Time commitment: Regularly scheduled 2 or 3 hour hour shifts during M-F business hours. This is an ongoing volunteer opportunity.

Responsibilities Include but not limited to:

  • Receive client documents and scan to volunteer email
  • Save the documents in the proper location within the client database
  • Use agency naming nomenclature to ensure uniform document naming conventions are followed

Qualifications:

  • Ability to use printer, scanner, copier
  • Proficiency with Microsoft Office products
  • Must adhere to agency confidentiality policy

Training Requirements: 

  • On the job training regarding use of agency equipment and navigation of client tracking database
Social Security Appointment Volunteer

Assist IISTL clients in scheduling appointments at the Social Security Administration offices.

Time commitment: Regularly scheduled 2 or 3 hour hour shifts during M-F business hours. This is an ongoing volunteer opportunity.

Responsibilities Include but not limited to:

  • Receive client names from Resettlement Team Coordinator
  • Call one of the local Social Security Administration offices to schedule appointments for new arrivals
  • Report the location, date, and time of the appointment to the Resettlement Team Coordinator and the client's Case Specialist

Qualifications:

  • Use of Microsoft Office products
  • Ability to use a telephone
  • Must adhere to agency confidentiality policy

Training Requirements: 

  • On the job training
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