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Volunteer Opportunities

Economic Developement Department Volunteer Needs

Tax-Aide Client Facilitator (CF)

Program & Purpose of Position

Tax-Aide provides free personal income tax assistance and preparation to low- and moderate-income taxpayers, with special attention to those with limited English. The Client Facilitator (CF) works with the Tax Coordinator (TC) and performs receptionist-type duties providing an important first contact for clients and keeping service orderly and efficient.

Responsibilities of Position

In accordance with by the policies and procedures a CF:

  • Welcomes clients and ensures they are helped in an appropriate order and checked off an appointment log or sequenced on the site sign-in sheet to be assisted by a Counselor.
  • Ensures that each client has brought correct forms and documents required to accurately complete their tax return.
  • Assists clients in filling out portions of the Intake Sheet and other required papers.
  • Keeps information (such as waiting time) flowing to clients who are in the waiting area.
  • Ensures appropriate production data is entered
  • Distribution any appropriate literature to clients.
  • Complies with the Confidentiality and Security of Taxpayer data document. This document is included in the Counselor Digest, Technology Management Guide, Policy Manual, and Extranet.

Time, Training, & Travel

The position runs during the standard 1040 processing season from late January through April 15th  every Tuesday and Wednesday of the week. An average of at least one shift each week is required during this period. A typical shift takes five hours.

Training Required

Three hours of training by the LC will be required to become familiar with program policy, administrative matters such as site sign-in sheets, Intake and Quality Review Form, applicable site procedures, and orientation to the program.

Volunteer Policy      

Volunteers will receive equal opportunity and treatment throughout recruitment, appointment, training, and service. There will me no discrimination based on age, disabilities, gender, race, national or ethnic origin, religion, economic status, or sexual orientation.

Education Department Volunteer Needs

All volunteer opportunities in the Ed. Department require a 3 month minimum volunteer commitment (except for Citizenship Mock Interviewers), one or more times per week. Classes run year-round.

For more information about the classes, job descriptions, and time commitments, click here.

English TA

Assist the lead teacher with classroom activities for adult learners. Limited availabilityAvailable times: Morning – Monday-Friday, 9 am-12 pm; Afternoon – Monday-Thursday, 1-3:30 pm; Evening – Monday-Wednesday, 6-8:30 pm

Computer TA

Assist the lead teacher with classroom activities for adult learners. Limited availability. Monday-Wednesday, 4-5:30 pm.

Citizenship Literacy Tutor

Teach key information to pass the naturalization interview as modeled by a lead instructor. Available times: Monday-Wednesday, 1-3:30 pm; Monday-Wednesday, 6-8:30 pm; Citizenship TAs needed for Thursday and Friday mornings 9:00am-12:00pm. Limited availability.

Citizenship Mock Interviewers

Simulate the citizenship interview experience through guided questions that cover the English language skills required to successfully pass the naturalization interview. Variety of times throughout the year.

Telephone Conversation Partners

Teach key information to pass the naturalization interview over the phone. (depends on student availability)

Youth Program Volunteer Needs

Online Immigrant After School Program

Beginning September 14 through December 10

  • Monday – Thursday, up to 2 hours between 2:30 pm and 5:30 pm
  • Volunteers must commit to coming one day each week
  • Volunteers will tutor individual students, small groups, and help with class assignments via Microsoft Teams
  • Volunteers might do educational online games with students


Volunteer Qualifications for Youth Program

  • Age 18+
  • Cultural sensitive and flexible
  • Desire to work with high school students
  • Ability to attend a Microsoft Teams/volunteer training
  • Ability to speak English well
  • Dependability and punctuality
  • Previous tutoring or teaching experience preferred

Please contact Katherine Schoeberle at 314-773-9090 ext. 140 or email